We are committed to providing high-quality products and ensuring your satisfaction. If you’re not completely happy with your purchase, we’re here to help with returns and refunds under the following conditions:

1. Eligibility for Returns

• Returns are accepted on unused and unopened products within 30 days from the delivery date.
• Items must be in their original, sealed packaging and in resellable condition.
• Certain products are non-returnable, including:
  • Personalized or custom-made items
  • Perishable goods (e.g., food, flowers)
  • Digital downloads and gift cards

2. How to Return an Item

To start a return, please follow these steps:

1. Contact us through the Contact Page within 30 days of receiving your order.
2. Provide your order number, the item(s) you’re returning, and the reason for the return.
3. We will provide you with a return authorization and instructions on how to return the item.

3. Return Shipping

• Customers are responsible for return shipping costs, except when the item is damaged, defective, or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance for returns over a certain value to avoid issues with lost items.

4. Refund Process

• After we receive your returned item, we will inspect it to ensure it meets our return criteria.
• If approved, a refund will be processed to your original payment method within 7-10 business days.
• Please note that shipping fees are non-refundable unless the return is due to our error (e.g., wrong item or damaged product).

5. Exchanges

If you receive a defective or incorrect item and would prefer an exchange, please contact us through the Contact Page to make arrangements.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately via the Contact Page.
• Provide a description of the issue along with photos of the damage.
• We will arrange for a free return and offer a replacement or full refund.

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

1. Check your bank or payment provider account, as it may take additional time to post.
2. Contact your bank, as there may be a delay in processing the refund.

If you still haven’t received your refund after these steps, please reach out to us through the Contact Page.